![]() There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. ![]() If you haven’t received a refund yet, first check your bank account again. Late or missing refunds (only if applicable): If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 7 days after delivery.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.There are certain situations where only partial refunds are granted (only if applicable): Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Refunds may only be issued if the preordered item is not fulfilled by us. In the possible event of a customer being unable to make the collection due to personal reasons, TOG - Toy or Game will reserve all rights to amend the reservation period wherever necessary for the customer.Ĭustomers are required to bring along their preorder receipt or order confirmation email to our outlets while collecting the preorder, for verification purposes. ![]() Customers are required to collect their preorders within 7 days, starting from the date of notification from us or our staff.Īfter 7 days have passed, your preorder will be cancelled without any prior notice and refunds will not be issued. Preordered products that have been released will be reserved up to 7 days. Payments made for preorders are non-refundable/non-transferrable. ![]() We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. Please note that you only can exchange for the same product and not another product of different price value. It must also be in the ORIGINAL PACKAGING and the receipt must be issued back to us. To be eligible for an exchange, your item must be UNUSED and in the same condition that you received it. We, cannot, however, offer refunds for your purchase. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. Please contact us at with any questions or requests.Before purchasing any item at our outlets, our staff will allow you to inspect your item for any damages or equivalents before making a purchase for it. However, we may be able to fulfill certain packing or shipping requests. The most common carriers are USPS, UPS, and Asendia (international only).Ĭustomizations and special requests Unfortunately, we are unable to customize the actual items. The carrier used to ship your order may vary depending on your location and the size of the order. Please note that once the order has been processed, we are unable to customize or cancel it. ![]() Please contact us as soon as possible if you need to make any changes or need to cancel the order. Unfortunately, we may be unable to customize these details once an order has been placed. Shipping labels All orders are shipped to the address input during the checkout process. Any less sensitive items, such as clothes or socks, are shipped in standard shipping bags. Packing Toys, collectibles, and sensitive items are all wrapped and boxed for their protection. Item condition and packaging All products are brand new, in their original packaging with all original tags and/or accessories. These items will take longer to ship as they are yet to be released or received from the manufacturer. Pre-orders Items that are pre-orders include a ribbon on the picture and are marked in the listing as a pre-orders. Special orders are shipped out within 5 to 10 business days. Handling In stock items are shipped out within 24 hours to 48 hours. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |